Granger Floors Brighton– Returns and Cancellations Policy
You have the right to cancel your order until seven days have passed since you received the goods. This right is protected by the Distance Selling Regulations, a law passed in 2000 to protect consumer rights when purchasing goods over a distance. Any returns, cancellations or any other dispute must adhere to the rules in the Distance Selling Regulations. If you’d like to read a copy of these regulations then you can find them here.
If you cancel your order before we’ve sent out the goods to you, then we will be more than happy to issue you with a full refund. This refund will be issued to the credit or debit card that you used in your initial purchase.
If your goods have already been received, then you will have to pay to have the goods sent back to you. At that point we will make a full refund, minus the money that we spent on delivering the goods to you (this includes free delivery) and any damages that we find when we inspect the goods. When you send the goods back to us they must be in their original and completely unopened packaging. Any peripheral items such as lacquers, oils and adhesives must also be returned to us in a completely sealed condition.
We only make refunds to the original credit or debit card that you used when making your initial purchase. We are not prepared to make refunds to any other card, or by any other means.
If we’ve created a special bespoke product for you, or any other type of special order, then we regrettably cannot accept any returns on these products.
If you want to cancel your order then you should notify us as soon as possible. You can do this by telephone (+44(0)1273 770 499), email (email@example.com) or by writing to us at Granger Flooring Limited, 180 Portland Road, Brighton & Hove, BN3 5QN. You’re also more than welcome to come and cancel your order in person if that suits you better.
We put a huge amount of effort in our packaging and delivery process to make sure that your goods arrive in perfect condition. However, it’s your responsibility to make sure that you are happy with the condition of the goods at the time of the delivery. In the unlikely event that you aren’t happy, you must get in touch with us immediately by calling +44(0)1273 770 499. You must also sign all of the goods that you aren’t happy with as “damaged” on the delivery note. Once you’ve let us know, we will do our best to come to your property to collect any damaged goods, and then replace them in full within 48 hours.